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VIP Deposit Terms and Conditions

Last updated: October 15, 2026

The short version

  • What it is: A $50 deposit that locks your first-stay nightly rate in the Phase 2 glass domes. It is not a booking and holds no dates.
  • Refundable until launch day: Full refund, on request, any time before the day Phase 2 stays go on sale.
  • From launch day: The deposit becomes a credit toward your first stay. It is no longer refundable. It never expires and you can give it to someone else.
  • If Phase 2 is never built: Full refund, no request needed.

1. Parties and definitions

These terms are between you, the person who pays the deposit (the "VIP"), and Luxe Den Holdings LLC, which operates Luxe Den Capitol Reef in Teasdale, Utah ("we", "us").

  • Phase 2 domes: the six en-suite geodesic glass domes on our 2027 site plan: four Domes (sleeps 4) and two Grand Domes (sleeps 6), each with an en-suite bathroom and a kitchenette.
  • Launch day: the day we first offer Phase 2 stays for sale, which we expect to be about three months before the domes open. We will email every VIP at least 14 days before launch day.
  • Locked rate: $299 a night in The Dome or $379 a night in The Grand Dome, before tax and any fees that apply to every guest.

2. What the deposit buys

  1. The locked rate for one stay of up to seven nights in a Phase 2 dome, at the dome type you book, subject to the season's standard minimum stay and to availability on the dates you choose.
  2. The $50 credited against the cost of that stay.
  3. Your name on the founders' wall in The Lodge, and a welcome amenity on every stay with us while we operate the property. These are personal to you, have no cash value and are not transferable.

The deposit does not reserve dates, does not guarantee any particular dome, and does not entitle you to a stay before stays go on sale. We sell Phase 2 stays to VIPs and to the public at the same time; a VIP pays the locked rate instead of the public rate.

3. Refunds before launch day

Until launch day, you can have the full $50 back for any reason. Email hello@luxedenresorts.com from the address you paid with and we refund to the original card within 10 business days. A refund ends every benefit under these terms.

4. From launch day

  1. On launch day, your deposit becomes a non-refundable credit toward your first Phase 2 stay. Cash refunds are not offered after that date, including if you later decide not to travel.
  2. The credit does not expire.
  3. You may transfer the credit and the locked rate to another person by emailing us from the address you paid with before they book. The founders' wall and the welcome amenity stay with you.
  4. The credit has no cash value and cannot be exchanged for cash, applied to a stay in a unit other than a Phase 2 dome, or combined with a promotional code on the same stay.

5. Booking and cancelling the stay itself

  1. When you book your Phase 2 stay, the booking is governed by the cancellation policy shown at checkout. Within 48 hours of booking you may cancel free of charge and your credit returns to your account.
  2. After that window, cancelling a booking made with the credit returns the credit, not cash, under the policy shown at checkout. Any nights paid beyond the credit follow the same policy.
  3. A no-show forfeits the booking under the policy shown at checkout.

6. If we change or delay things

  1. Delay. If the Phase 2 domes open later than planned, your locked rate and credit hold until you use them, and if launch day has not happened you can still take a full refund.
  2. Changes to the plan. Dome count, sizes and finishes may change as the build proceeds. If the dome type you locked is not built, you may book the other type at its locked rate or take a full refund of the deposit.
  3. Phase 2 not built. If we decide not to build Phase 2, or it has not opened by December 31, 2028, we refund every deposit in full, whether or not launch day has happened.
  4. Unit unavailable on arrival. If your booked dome is unavailable, we will offer a comparable or better unit at no extra cost; if none is available, new dates within 365 days or a full refund of what you paid for that stay.
  5. Events beyond our control. We are not liable for delays or cancellations caused by weather, wildfire, road or utility closures, government action or other events beyond our reasonable control. Where such an event stops a booked stay, we offer new dates or credit. We are not responsible for travel or other costs you incur.

7. Limits

  • Up to 300 deposits will be accepted. One deposit per person; the locked rate applies to one stay.
  • The deposit is held by Luxe Den Holdings LLC. Our liability under these terms is limited to the amount you paid.
  • Our stays are for adults and the children in their care; occupancy limits apply to each dome.

8. Payment

The deposit is charged in US dollars through Stripe. We do not store your card details. Taxes, where they apply, are charged on the stay, not the deposit.

9. Changes to these terms

We may update these terms to correct errors or reflect how Phase 2 is built. We will not shorten the refund window, raise the locked rate or remove the refund for Phase 2 not being built. Material changes are emailed to every VIP.

10. Governing law and contact

These terms are governed by the laws of the State of Utah. Questions and refund requests go to hello@luxedenresorts.com. See also our terms of service and privacy policy.